Psychology Service

Telehealth

What is Telehealth?

Telehealth, allows you to connect with your psychologist from the comfort of your own space, maintaining the same level of support as in-person therapy.

We believe therapy should be accessible and adaptable. Telehealth meets you where you are, offering the same compassionate approach as in-person sessions. We focus on creating a comfortable online environment for exploring your thoughts and emotions freely.

What to Expect

Convenience and Flexibility:

Access therapy from wherever you are, with session times that fit your schedule.

Confidentiality and Security:

We use secure, HIPAA-compliant platforms to ensure that your privacy and confidentiality are maintained at all times.

Consistent Care:

Sessions are designed to mirror the experience of in-person therapy, providing you with consistent and continuous support.

Ready to Explore Your Needs?

If you are looking for a convenient way to access therapy, our Telehealth services might be the perfect fit for you. Contact us today to learn more and schedule your first session wherever you may be.

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Tips to Prepare for Your Session

Check Your Technology

Ensure you have a stable internet connection, a working camera, and microphone. Test these in advance to avoid any technical issues during your session.

Find a Private, Comfortable Space

Find a Private, Comfortable Space:

Choose a quiet area where you won’t be disturbed. Make sure it is a space where you can talk openly and comfortably. Having a comfortable chair and good lighting will help you feel more at ease.

Minimise Distractions:

Close unnecessary apps or tabs on your computer, silence your phone (if you are not using it for the session), and let others around you know not to interrupt.

Reflect on Your Goals for the Session

Reflect on Your Goals for the Session:

Take a moment to think about what you want to discuss or achieve during the session. Jot down any key points or questions you have so you can get the most out of your time.

Log In a Few Minutes Early

Log In a Few Minutes Early:

Aim to join the session 5-10 minutes before the scheduled time. This allows you to troubleshoot any technical issues and start your session promptly.

Get Comfortable

Get Comfortable:

Have a glass of water, tea, or coffee nearby if it helps you feel more at ease. Remember, this time is for you, so make sure you are as comfortable as possible.

Frequently Asked Questions

What is telehealth?

Telehealth refers to the provision of psychological services via secure online video sessions, allowing you to receive care from the comfort of your home.

What types of issues can be addressed through telehealth?

Telehealth can address a wide range of mental health issues, including anxiety, low mood, ADHD, relationship concerns, and more.

What are the benefits of telehealth?

Telehealth offers convenience, flexibility, and access to therapy from the comfort of your home, making it easier to fit sessions into your schedule.

Is telehealth as effective as in-person therapy?

Yes, research shows it can be just as effective as in-person therapy. Our psychologists use evidence-based techniques to ensure you receive high-quality care.

What technology do I need for a telehealth session?

You will need a device with a camera and microphone, such as a computer, tablet, or smartphone, and a stable internet connection.

Are telehealth sessions confidential?

Yes, sessions are conducted through secure, encrypted platforms to ensure your privacy and confidentiality.

Can I switch between telehealth and in-person sessions?

Yes, you can discuss with your psychologist the possibility of alternating between the two based on your needs and preferences.

How do I book an appointment?

You can book an appointment through our booking portal or by contacting us directly.

How much does a session cost?

Sessions between 8 AM and 5 PM, Monday to Friday, cost $220; outside these hours, they cost $250. Payment is processed through our secure platform at the end of your session. For additional information on Better Access to Mental Health, click here.

How do I pay for telehealth sessions?

Payments for telehealth sessions are made online through TyroHealth, our secure payment system. You can pay using a Visa, Mastercard, or your digital wallet.

Can I claim a Medicare rebate?

Yes, if you have a valid Medicare card and Mental Health Treatment Plan, you can claim a Medicare Rebate for up to 10 therapy sessions in a calendar year.

Can I claim private health insurance?

Maybe, we recommend checking with your insurance provider. If eligible, we take full payment and provide a receipt for you to make the claim directly with your insurer.