Policies

 

Cancellation and Missed Appointment Fees Before cancelling or rescheduling, consider changing your appointment to Telehealth. This can be arranged on the day of your appointment.
  • If you cancel or reschedule within 24 hours of your appointment you will be charged the full session fee or instalment.
  • If you miss an appointment without cancelling you will be charged the full session fee or instalment.
  • If we are able to fill your cancelled or rescheduled appointment there will be no charge.
  • To cancel an appointment, you can:
  • Respond ‘no’ to your reminder text
  • Cancel online through the booking portal
  • Call (03) 8652 9499 and leave a voicemail
  • Email admin@equalpsychology.com.au
  • By giving us 24 hours notice you help by:
  • Opening up your session time for someone else
  • Letting your psychologist know that they do not have to prepare for your session
Please note third party payers, such as Medicare and private health funds will not pay late fees. Payment is to be made before your next scheduled appointment. If payment is not received within 48 hours of your next session, it will be cancelled and not rescheduled until payment is made.
Best practice to avoid cancellation fees is to respond ‘yes’ or ‘no’ to every reminder text.
  • Honorarios por Cancelación y Faltas a Citas Por tanto, antes de cancelar o reprogramar, considere cambiar su cita a Teleconsulta. Esto se puede organizar el día de su cita.
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  • Si cancela o reprograma dentro de las 24 horas antes de su cita, se le cobrará la tarifa completa de la sesión.
  • Si falta a una cita sin cancelar la sesión, se le cobrará la tarifa completa de la sesión.
  • Si logramos llenar su cita cancelada o reprogramada, no se le cobrará.
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  • Para cancelar una cita, puede:
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  • Responder ‘no’ a su mensaje de recordatorio
  • Cancelar en línea a través del portal de reservas
  • Llamar y dejar un mensaje de voz
  • Enviar un correo electrónico a admin@equalpsychology.com.au
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  • Tenga en cuenta que los servicios que pagan terceros, como Medicare y los seguros de salud privados, no pagarán tarifas por cancelaciones tardías. El pago será requerido antes de su próxima cita programada. Si el pago no se recibe dentro de las 48 horas antes de su próxima sesión, esta se cancelará y no se reprogramará hasta que el pago esté resuelto.
  • La mejor práctica para evitar tarifas por cancelación es responder ‘sí’ o ‘no’ a cada mensaje de recordatorio.
 
Website Privacy Policy
At Equal Psychology, accessible from equalpsychology.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Equal Psychology and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Log Files
Equal Psychology follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator.
Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Equal Psychology.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Equal Psychology, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Equal Psychology has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Equal Psychology’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Equal Psychology does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Equal Psychology. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.