AI can sit with you at 2am when no one else is awake. It can help you put words on something you have not been able to name. It can produce a tidy summary of cognitive behavioural therapy when you have spent twenty minutes trying to remember what you read on the way home. None of those things are nothing, and dismissing them as nothing is its own kind of clinical mistake.
They are also not therapy. The distinction is not about prestige. It is about what therapy is for and what AI is built to do. Therapy is the slow project of expanding what a person can hold. AI is a system that produces fluent, agreeable text in response to prompts. Most of the time those two things sit a long way apart. In the small set of moments when they collide, a person disclosing suicidality, a person organising a paranoid belief into a clearer narrative, a person leaning on a chatbot instead of the friends and clinicians who could actually help, the gap between them stops being academic.
The useful version of the question is not whether AI belongs in mental health. It is already here. The question is what it does well, where it predictably fails, and what a reasonable set of rules looks like for someone who wants to use it without quietly making things worse. The peer-reviewed evidence on the failure modes is now substantial enough to take seriously. So is the body of clinical reflection on what disciplined use actually looks like. Below, both. The setup prompt, the three-perspectives prompt, and the self-check prompt are at the bottom, ready to copy.
What AI does well, and what that is not
It helps with naming. People often arrive in therapy unable to translate body states into language. A useful early move is producing words that fit the experience well enough to talk about it. AI can do part of that work. Type the situation, and a model will return half a dozen plausible framings. Some of them will be wrong. One of them is often closer to what you meant than anything you would have written on your own.
It helps with reflection. Pasted journal entries and patterns get summarised in ways that occasionally surface a theme the writer has missed. The summary is not analysis. It is a mirror. Mirrors can be useful when used briefly.
It helps with psychoeducation. A clear explanation of how avoidance maintains anxiety, or how disrupted sleep amplifies emotional reactivity, is now easy to generate on demand. When the explanation is accurate, it can normalise an experience and reduce the shame that often comes with it.
It is available at hours nobody else is. For some people, the threshold for first disclosure is lower with a system that does not raise an eyebrow.
These are real benefits. They describe AI as a structured thinking aid: a reflective notebook with a brain. None of them describe therapy. Therapy is not a more articulate journal. Therapy is the relationship in which a trained person tracks your patterns over time, holds your difficulty without flinching, and uses what they know about how minds change to help yours change.
AI can help with naming, reflection, psychoeducation, and out-of-hours disclosure. It cannot do the relational work that therapy is built around. The upper bound of AI in mental health is a structured thinking aid. Treating it as more than that is where most of the harm starts.
Where it fails fastest
The peer-reviewed evidence has converged on four predictable failure points. They map onto the situations clinicians see most often when someone arrives saying the AI made things worse.
Crisis disclosure. When someone discloses suicidal intent, the chatbot has neither the training, the context, nor the duty of care to respond safely. Empathic text is not risk assessment.
A peer-reviewed Stanford study presented at the ACM FAccT conference tested five popular therapy chatbots against the criteria a trained clinician would meet. The chatbots produced inappropriate responses to scenarios involving suicidal ideation and delusional thinking, with newer and larger models performing no better than older ones (Moore et al., 2025). Empathic-sounding language is not the same as the capacity to recognise crisis, hold the person safely, and escalate care.
AI does not hold a duty of care. It cannot call emergency services, coordinate with your GP, follow up tomorrow, or notice when you stop replying. Those are not stylistic features of human therapy. They are the parts that keep someone alive in a serious week.
Delusion reinforcement. Large language models are optimised to be agreeable. In someone whose reality testing is already strained, that agreeableness can stop being kind and start being clinically dangerous.
Emerging clinical commentary describes cases in which intensive chatbot use appeared to amplify delusional thinking in vulnerable individuals (De Freitas et al., 2025). The mechanism is not mystical. The model is built to produce coherent, fluent text that maintains engagement. If your input organises a paranoid belief into a clearer narrative, the model is built to engage with that narrative, not test it.
A recent simulation study on more than a hundred clinical scenarios found that LLMs frequently confirmed delusional content and enabled harmful requests, with delusion-confirmation rates correlating strongly with harm enablement (Au Yeung et al., 2025). The size of the effect is not small, and it does not improve with newer models.
It does not know whether your idea is a creative hypothesis or a fixed false belief. It predicts text. It does not diagnose.
Uneven response to severe presentations. The same model that handles mild stress reasonably can produce stigmatising or unsafe replies in psychosis, severe depression, or substance dependence.
The Stanford team found that across multiple chatbots, AI showed measurably more stigma toward conditions like schizophrenia and alcohol dependence than toward depression, and that the stigma did not decrease with newer or larger models (Moore et al., 2025). The variability matters clinically. A tool that performs adequately in mild stress can fail in trauma, severe depression, or psychosis, where the stakes of the failure are entirely different.
Comparison work on therapeutic communication has shown that LLM-based chatbots can match human therapists on surface features of empathic language while diverging from them on the harder work of holding ambivalence and challenging unhelpful framings (Scholich et al., 2025). The voice can sound like therapy. The relational substance underneath is different.
Dependency loops. AI is frictionless. It responds instantly. That has shape-effects on behaviour that are easy to miss while they are happening.
If you start consulting the AI before making ordinary decisions, or use it as your primary regulator before sleep, your real-world tolerance for uncertainty contracts. Therapy is supposed to expand that tolerance over time. Quiet over-use of AI can narrow it, and the narrowing is not visible from the inside until something the AI cannot help with arrives.
The Australian Health Practitioner Regulation Agency notes in its 2024 guidance for health practitioners that responsibility for decisions taken with AI assistance always sits with the human, not the system, and that practitioners must understand its risks and limitations rather than treating it as a substitute for clinical judgement (AHPRA, 2024). The same logic applies in reverse to anyone using AI on themselves. The accountability is yours.
Six rules for safer use
These are not moral rules. They are safety rails. They follow directly from the failure points above.
Rule 1: Use AI for thinking, not deciding. Ask it to generate options. Keep final judgement with you. If a response pushes you toward a drastic action, especially one you would not have considered yesterday, slow down and tell a person.
Rule 2: Always ask for the view that challenges yours. Models default to agreement. Validation feels good and reduces distress in the moment. Unchecked validation can fossilise a distorted view. The three-perspectives prompt below operationalises this.
Rule 3: Do not use AI in acute crisis. If you are thinking about harming yourself or someone else, AI is not the right tool. In Australia, call Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636. In an emergency, call 000. Crisis is the situation in which the failure mode is highest and the cost of the failure is the worst it can be.
Rule 4: Do not use it to adjust medication or replace assessment. Medication decisions belong with your GP or psychiatrist. Diagnosis belongs with a qualified clinician. AI can summarise published research. It cannot guide a dose change, recognise when symptoms are crossing a clinical threshold, or carry the responsibility that comes with those decisions.
Rule 5: Protect your data. Assume what you type may be stored. Avoid sharing identifying details, full names of family members, or detail about clinical contacts unless you genuinely understand the platform's privacy policy. The friction of writing more carefully is itself useful.
Rule 6: Watch for narrowing. If your world contracts to one conversational partner, human or machine, that is a signal worth taking seriously. Healthy cognition needs friction. It needs disagreement. It needs other minds. The self-check prompt below is designed to catch this drift early.
Three prompts that operationalise the rules
These prompts do not turn AI into a therapist. They turn it into a tool with safety rails. Paste the setup prompt at the start of any chat used for emotional reflection. Use the three-perspectives prompt whenever you are working through a situation you have strong feelings about. Use the self-check prompt at the end of any longer session, or whenever you notice you have been using AI more than usual.
The setup prompt. Paste at the top of the chat before describing anything personal. It tells the model what its role is, what it is not, and what to do if you cross into territory it is not safe to handle.
Most chatbots default to summary or companion mode. The setup prompt is what flips the relationship from "keep me company" to "hold me to the standard a careful person would." The instruction to refuse medical advice and to escalate on crisis is the part of the prompt that is doing the most safety work, even if it is the part that looks the simplest.
The three-perspectives prompt. Use this on any specific problem you find yourself thinking in circles about. The structure forces the AI to give you the case for and against your current interpretation, plus what is actually known.
AI's default toward agreement is the part most likely to harm someone whose interpretation of a situation is the problem. Asking the model to argue against you, in the strongest possible form, is the cheapest reality test available. It is not a substitute for talking to a person who knows you. It is a check.
The self-check prompt. Use at the end of a longer session. The point is to surface drift you cannot easily see from inside the conversation.
The conversation that has gone on the longest is often the one that needs an outside view first. The self-check prompt is a small structural attempt to get the model to do part of what a clinician would do at the end of a session: name the patterns you might not have noticed, and flag what should be taken to a person.
What only a person can do
AI does not carry ethical responsibility. It does not track your history with the kind of embodied awareness that lets a clinician notice you are sitting differently this week. It does not sit with you in silence when something painful arrives that neither of you knew was there. It does not call your GP when you stop responding for three days. It does not have professional standing that creates accountability when the work goes wrong.
The emerging harms are not proof that AI is harmful by design. They are reminders that powerful tools amplify what is already in the room. In a stable week, with a careful user, AI can support insight. In a vulnerable state, it can intensify risk in ways the user does not see while it is happening. The discipline is not avoidance. It is using the tool in the small set of ways it is genuinely good at, and refusing to ask it to do the work that has always required a person.
References
Australian Health Practitioner Regulation Agency. (2024). Meeting your professional obligations when using artificial intelligence in healthcare. AHPRA. https://www.ahpra.gov.au/Resources/Artificial-Intelligence-in-healthcare.aspx
Au Yeung, J., Dalmasso, J., Foschini, L., Dobson, R. J. B., & Kraljevic, Z. (2025). The psychogenic machine: Simulating AI psychosis, delusion reinforcement and harm enablement in large language models. arXiv preprint, 2509.10970.
De Freitas, J., Uguralp, A. K., Uguralp, Z. O., & Stefano, P. (2025). Delusional experiences emerging from AI chatbot interactions. JMIR Mental Health, 12, e85799. https://doi.org/10.2196/85799
Moore, J., Grabb, D., Agnew, W., Klyman, K., Chancellor, S., Ong, D. C., & Haber, N. (2025). Expressing stigma and inappropriate responses prevents LLMs from safely replacing mental health providers. In Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency.
Scholich, T., Barr, M., Wiltsey Stirman, S., & Raj, S. (2025). A comparison of responses from human therapists and large language model-based chatbots to assess therapeutic communication: Mixed methods study. JMIR Mental Health, 12, e69709. https://doi.org/10.2196/69709
These pieces are written for the reader who is genuinely working something out. If a post has helped you frame something more clearly, that is what it is for. Take what is useful, leave the rest.
Matthew Hallam, Registered Psychologist
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